Shipping
ESTIMATED SHIP TIME:
We know that once you place an order you are anxious to receive the merchandise and we make every effort to get your merchandise out to you as quickly as possible. In-stock merchandise will be shipped out to you within 1-3 business days. Some of our items "drop-ship" directly from our suppliers, and in this case we ask that you please allow anywhere from 7-10 business days, depending on their stock, for delivery to your door. We will notify you if an item is on back-order through our supplier and in this case, you may cancel the order at any time before it is shipped to you, and you will be credited immediately.
Some items, especially large rugs, are hand-made as you order them and may require 2-4 weeks for delivery time. We will notify you if this is the case. If you do not wish to wait, you may cancel the item(s) at any time. If you cancel the item(s) within 48 hours of being notified of ETA, you will not be charged the "return" fees.
Some large or oversized items** require delivery via freight carrier. For these items a shipping charge will be calculated and added to the order. A Customer Service representative will contact you via email to provide the shipping and order totals.
* Promotions on free shipping excludes: Alaska, Hawaii and any states/territories outside the continental US and Canada. Canadian customers are responsible for all duties and taxes. ** Items shipping via freight carrier include but are not limited to: furniture and 10' x 14' rugs.
SHIPPING OF FURNITURE AND MATTRESSES:
Shipping costs for furniture and mattresses are estimated after checkout. Once you have placed an order for these items, we will contact you with the final shipping rate. We will not process your order until we receive your approval of the final quote. Mattresses and furniture take 4-8 weeks for delivery and are shipped via common carrier. Please note that in general, the delivery people do not bring these items inside your home, and they do not take packaging away. These services, however, may be available for an additional fee. Please let us know if you would like for us to check if this is an option for you.
Please inspect all furniture and mattresses upon arrival and DO NOT ACCEPT any shipment that has been opened or tampered with. Refuse any package that appears ripped or damaged. Please note that you must do this before the driver leaves your home since furniture and mattresses cannot be returned unless there is a defect with the product that is covered under the manufacturer’s warranty.
*If you are returning an item that you received free shipping on, you must still pay for shipping back to our warehouse if you are returning the item*
We know that once you place an order you are anxious to receive the merchandise and we make every effort to get your merchandise out to you as quickly as possible. In-stock merchandise will be shipped out to you within 1-3 business days. Some of our items "drop-ship" directly from our suppliers, and in this case we ask that you please allow anywhere from 7-10 business days, depending on their stock, for delivery to your door. We will notify you if an item is on back-order through our supplier and in this case, you may cancel the order at any time before it is shipped to you, and you will be credited immediately.
Some items, especially large rugs, are hand-made as you order them and may require 2-4 weeks for delivery time. We will notify you if this is the case. If you do not wish to wait, you may cancel the item(s) at any time. If you cancel the item(s) within 48 hours of being notified of ETA, you will not be charged the "return" fees.
Some large or oversized items** require delivery via freight carrier. For these items a shipping charge will be calculated and added to the order. A Customer Service representative will contact you via email to provide the shipping and order totals.
* Promotions on free shipping excludes: Alaska, Hawaii and any states/territories outside the continental US and Canada. Canadian customers are responsible for all duties and taxes. ** Items shipping via freight carrier include but are not limited to: furniture and 10' x 14' rugs.
SHIPPING OF FURNITURE AND MATTRESSES:
Shipping costs for furniture and mattresses are estimated after checkout. Once you have placed an order for these items, we will contact you with the final shipping rate. We will not process your order until we receive your approval of the final quote. Mattresses and furniture take 4-8 weeks for delivery and are shipped via common carrier. Please note that in general, the delivery people do not bring these items inside your home, and they do not take packaging away. These services, however, may be available for an additional fee. Please let us know if you would like for us to check if this is an option for you.
Please inspect all furniture and mattresses upon arrival and DO NOT ACCEPT any shipment that has been opened or tampered with. Refuse any package that appears ripped or damaged. Please note that you must do this before the driver leaves your home since furniture and mattresses cannot be returned unless there is a defect with the product that is covered under the manufacturer’s warranty.
*If you are returning an item that you received free shipping on, you must still pay for shipping back to our warehouse if you are returning the item*
